Returns and Refunds
At Beautifeye, we understand that there may be occasions when you'd like to return a product. To facilitate this process, we have established a 30-day returns policy, ensuring you can return products to us under suitable circumstances.
Returns
You have the opportunity to return a product to us under the following conditions:
- The returned product is received by us within 30 days from the date of its delivery.
- The product remains unused, in its original unopened packaging, with any seals or shrink-wrap intact, and retains all labels, ensuring it can be resold as new.
Returns Procedure
To exercise your rights in line with this returns policy, please follow these steps:
- Email our customer services team to notify them of your issue.
- We will then provide you with the necessary authorization for your return.
- Please use the address provided below for all returns.
Exclusions
This policy does not apply to the following types of products:
- Any items that have been used in any manner.
Refunds
Upon receiving a properly returned product that adheres to the conditions outlined in this returns policy, we will issue a refund for the full product price. Please note that this refund excludes the original delivery charges and the return shipping costs unless the product is damaged. If you have simply changed your mind about the product, you will be responsible for covering the full cost of return shipping. Rest assured, we do not impose any administrative fees for this service.
For all returns, kindly ship the items to the following address:
Beautifeye Returns Department
Unit 5,
Holbrook Park Industrial Estate
Coventry
CV6 4AB
United Kingdom
Should you have any further inquiries or require assistance, please do not hesitate to reach out to our customer support team. Your satisfaction is our priority.